J.D. Power and Associates released their 2012 U.S. auto claims satisfaction study today.
For the fifth year straight Auto-Owners Insurance ranks highest in overall satisfaction with a score of 887 (on a 1,000-point scale).
Following Auto-Owners Insurance are Amica Mutual and Erie Insurance in a tie (876) and Automobile Club of Southern California (AAA) and COUNTRY in a tie (874).
The study measures the customer’s satisfaction with the claims experience for a physical damage loss.
Factors include service interaction, appraisal, repair process, rental experience, and settlement.
The study is based on answers from more than 12,500 customers who settled a claim within the past 6 months.
The following insurance companies are above industry average:
- Auto-Owners Insurance
- Amica Mutual
- Erie Insurance
- Automobile Club of Southern California
- American Family
- The Hartford
- State Farm
- AAA NCNU Insurance Exchange
Below average are, for example:
- Liberty Mutual
- 21st Century
Insurance may not be available in all states.
Source: J.D. Power
Illustration below has been cropped.