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Insurance Claims Satisfaction Ranking

Auto Owners Insurance
J.D. Power and Associates released their 2012 U.S. auto claims satisfaction study today.

For the fifth year straight Auto-Owners Insurance ranks highest in overall satisfaction with a score of 887 (on a 1,000-point scale).

Following Auto-Owners Insurance are Amica Mutual and Erie Insurance in a tie (876) and Automobile Club of Southern California (AAA) and COUNTRY in a tie (874).

The study measures the customer’s satisfaction with the claims experience for a physical damage loss.

Factors include service interaction, appraisal, repair process, rental experience, and settlement.

The study is based on answers from more than 12,500 customers who settled a claim within the past 6 months.

The following insurance companies are above industry average:

  • Auto-Owners Insurance
  • Amica Mutual
  • Erie Insurance
  • Automobile Club of Southern California
  • American Family
  • The Hartford
  • State Farm
  • Allstate
  • Travelers
  • AAA NCNU Insurance Exchange

Below average are, for example:

  • Liberty Mutual
  • Geico
  • Progressive
  • Farmers
  • 21st Century
  • Esurance

Insurance may not be available in all states.

Source: J.D. Power

Illustration below has been cropped.

JD Power Claims Satisfaction

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